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Vor ungefähr 6 Stunden

admin
0 Beiträge

Forum: Advisor Support Forum
Thema: There is something I need to know

sorry, no. The concept is that the session starts via chat and from then on the advisor is holding the wheel. S/he can start charging, can invite to phone call, can invite to Skype call, etc. Also, the billing is done over the chat console. The client only reacts to messages initiated by the advisor. The advantage of this concept is that it makes it very easy for the client as they don’t need to see many options and menus. However, the down side is that it requires the advisor to be in front of a computer.

Vor ungefähr 20 Stunden

clairvoyanti...
0 Beiträge

Forum: Advisor Support Forum
Thema: There is something I need to know

I was wondering if there was anyway we are able to set them to call our phone at all without the chat? If so can you help me I am new here!

Treva

Nov 29, 2008

admin
0 Beiträge

Forum: Advisor Support Forum
Thema: Chat Client Question

here is the fixed code:

<html> <head> <meta content="text/html; charset=windows-1252" http-equiv="Content-Type"> <title>New Page 1</title> <script src=”http://api.bitwine.com/javascripts/bitwine_api_buttons.js” type=”text/javascript”></script> <script type="text/javascript"> BITWINE.api.start({auid: 1234567}); </script> </head> <body> <script type="text/javascript"> BITWINE.api.render_no_flash_div(); </script> <script type="text/javascript>">”> BITWINE.api.buttons.render_start_chat({user_id: “my_login_name”}); </script> </body> </html>

Nov 29, 2008

admin
0 Beiträge

Forum: Advisor Support Forum
Thema: There is something I need to know

No. (do you feel there is a need for that?)

Nov 29, 2008

admin
0 Beiträge

Forum: BitWine Discussion
Thema: session are not get paid for

Sorry I repeat myself, but seems like people are still confused about this:

When your console says “NOT CHARGING” then it’s not charging. You will not get paid. Do not provide service until you see it changes to “CHARGING”. No matter what you see on your PayPal account.

Think about it this way. When you give a person a quote or invoice, it does not mean that person will actually take it and pay. What you see on your PayPal account is just your quote. If the client does not agree to pay it, the system will cancel the quote.

As for this specific client, make sure you BLOCK her (click the “Block User” link on your chat console). If the client gets blocked by enough advisors then the system totally blocks that user (so she cannot contact anyone anymore).

Nov 28, 2008

magicaltouch...
0 Beiträge

Forum: BitWine Discussion
Thema: session are not get paid for

When i first started, my first client came in chat, asked me questions, I started to give connection, she hired, i saw the transaction being made. then she cancelled. I sent her an e-mail telling her how naughty that was. Very disrespectrul. For this reason, it’s why I dont have trust in the payment system and therefore, I don’t bother much with the site. And I think it was AShleigh

Nov 27, 2008

collegebound...
0 Beiträge

Forum: BitWine Discussion
Thema: Help downloading BitWine Taskbar

Whenever I attempt to download the taskbar, I receive a “Cannot create file log!” What to do?

Nov 26, 2008

msjennyisright
0 Beiträge

Forum: Advisor Support Forum
Thema: There is something I need to know

Is there a way that clients can start paying first instead of me pressing the Start Charging button?

Nov 25, 2008

earthshod
0 Beiträge

Forum: BitWine Discussion
Thema: not getting any calls at all

Yeah, Resmyrranda, I think the forum is more for community chat than tech support! I’ve had great experiences with emailing support so far though! It’s not the speediest process in the world, but they work hard without giving up until the problems are fixed!

Nov 25, 2008

earthshod
0 Beiträge

Forum: BitWine Discussion
Thema: Screen shots of client payment process

Thanks for posting this! I was wondering what was taking them so long! :-) I must say, though, you’ve made it a simple process from the client side. I haven’t had any clients become confused.

Nov 24, 2008

lightrae
0 Beiträge

Forum: Advisor Support Forum
Thema: Chat Client Question

Hello and thanks for the code. However, I did what you explained, but the button/chat does not show. Here is what I have: (I did replace my AUID with my ID # and MY SCREEN NAME with my actual screen name.)

<html> <head> <meta content="text/html; charset=windows-1252" http-equiv="Content-Type"> <title>New Page 1</title> <script src="http://api.bitwine.com/javascripts/bitwine_api_buttons.js" type="text/javascript"></script> <script type="text/javascript"> BITWINE.api.start({auid: MY ID#}); </script> </head> <body> <script type="text/javascript"> BITWINE.api.render_no_flash_div(); </script> <script type="text/javascript>">”> BITWINE.api.buttons.render_start_chat({user_id: “MY SCREEN NAME”}); </script> </body> </html>

Thanks again for your help.

Nov 24, 2008

admin
0 Beiträge

Forum: BitWine Discussion
Thema: Instructions for embedding a BitWine chat directly in your web page

Several advisors asked me recently for help using the new API to integrate a BitWine Chat function directly in their website so that the chat box will open right on top of their web page (the standard button available from the tool menu goes to the advisor’s profile page first). So here are the instructions to those of you who are proficient with HTML:

1. Insert the following code at the top of your page, inside the HEAD tag.

OPTIONAL: (Replace the YOUR_AUID with your advisor ID. if you click Tools->Buttons you can see in the HTML code your AUID number)

2. Insert the following HTML in your page. This is where a flash download/upgrade message will come out if the user does not have a compatible Flash player installed. Otherwise (in most cases) it will remain invisible. Choose the appropriate location in your page based on your design. Technical notes: The div should be able to grow up to 320×240 pixels. Don’t give display:none or visibility:hidden CSS attributes to any parent elements of the div.

3. Put the following code where you want your button to appear. Replace YOUR_BITWINE_USERNAME with your BitWine username (within quotes, or use your AUID number instead without the quotes)

Nov 24, 2008

admin
0 Beiträge

Forum: Advisor Support Forum
Thema: Chat Client Question

Here are the general instructions to put a chat button on your website so that the chat will open directly within your site:

1. Insert the following code at the top of your page, inside the HEAD tag.

OPTIONAL: (Replace the YOUR_AUID with your advisor ID. if you click Tools->Buttons you can see in the HTML code your AUID number)

2. Insert the following HTML in your page. This is where a flash download/upgrade message will come out if the user does not have a compatible Flash player installed. Otherwise (in most cases) it will remain invisible. Choose the appropriate location in your page based on your design. Technical notes: The div should be able to grow up to 320×240 pixels. Don’t give display:none or visibility:hidden CSS attributes to any parent elements of the div.

3. Put the following code where you want your button to appear. Replace YOUR_BITWINE_USERNAME with your BitWine username (within quotes, or use your AUID number instead without the quotes)

Nov 22, 2008

resmyrranda
0 Beiträge

Forum: BitWine Discussion
Thema: session are not get paid for

Yep, just got nailed by this same person TWICE. She says ‘ok I can hire now’, and when I hit ‘start charging’, she cancels it. Lo and behold, 10 bucks in paypal cancelled. TWICE. my bad for letting it happen the second time but yeah she knows what she’s doing.

Nov 22, 2008

admin
0 Beiträge

Forum: BitWine Discussion
Thema: Screen shots of client payment process

Hi All – I have posted some screen shots of the payment process as it is seen from the client’s side (initiated when the advisor clicks “Start Charging”). See http://www.bitwine.com/pages/support/help/client-payment

Nov 21, 2008

resmyrranda
0 Beiträge

Forum: BitWine Discussion
Thema: not getting any calls at all

Awesome, looks good on your site, I’ll do the same then since I’m getting no help on the support forum from them:) hehe thanks!:)

Nov 18, 2008

earthshod
0 Beiträge

Forum: Featured Advisors
Thema: BitWine on my page

I just wanted to post examples of how BitWine helped me put interactive buttons and boxes on my web-site here (the chat button) http://www.earthshod.com/catalog.html and here (the chat interface) http://www.earthshod.com/webcam.html . I really think one of the greatest strengths BitWine has over other platforms is the ability to integrate seamlessly with your business web-site!

Nov 18, 2008

earthshod
0 Beiträge

Forum: BitWine Discussion
Thema: not getting any calls at all

Resmyrranda, I ended up having to email support@bitwine.com with my broken HTML files explaining what I wanted to do and they fixed ‘em right up for me and sent ‘em back so that now they work! View the glorious examples here http://www.earthshod.com/catalog.html and here http://www.earthshod.com/webcam.html

Nov 18, 2008

dramaqueen30
0 Beiträge

Forum: Advisor Support Forum
Thema: Underagers???

A teenager signed on under his older brothers account and was asking me questions about girls. I didn’t charge him because I knew he wasn’t the owner of the account and I tried to persuade him to ask his Dad these (bordeline inappropriate) questions. This was my very first chat with a client so I was a little off guard, should I have not spoken to him at all because he was a minor? I couldn’t find anything in the help section about it… Do you think it might have been some creep just messing with me?

Nov 18, 2008

resmyrranda
0 Beiträge

Forum: BitWine Discussion
Thema: not getting any calls at all

Hi EarthShod,

Great, did you get this working? I find the explanation confusing in the API document, mind sharing? thanks!

Nov 17, 2008

earthshod
0 Beiträge

Forum: BitWine Discussion
Thema: Suggestion for multiple callers

It’s rough to try to select “Busy” while talking to a client right away. Today I had two clients contact me at once, one after another. It would be great if, when I’m already on a call, a client was directed to leave a message to ask me for an appointment. It was hard to juggle both of them and I think I put them both off hiring as a result!

EDIT: Nuts! It just happened again while I was charging per-minute so I had to reject the incoming call. Since the other client was “anonymous” I’ll never be able to contact him or her again to explain myself or to send an appointment request! It was my bad for not indicating myself as “Busy” when I accepted the previous call, but it sure would be nice if you folks could automate that!

Nov 15, 2008

earthshod
0 Beiträge

Forum: BitWine Discussion
Thema: ok im new...

PayPal has its own fee structure. BitWine itself is currently taking 25% of earnings, so make sure you factor that into your price! Be careful about pricing with phone calls because Jajah also has a separate fee structure.

Nov 14, 2008

lizzed77
0 Beiträge

Forum: BitWine Discussion
Thema: ok im new...

Im a new advisor specializing in life and relationship advice..but i trying to get my account set up but ya um i got a paypal accoutn and i want to click associate it with this website so i can get paid but i was wondering does this cost? are they going to charge me or sotmhin

Nov 14, 2008

spiritualadv...
0 Beiträge

Forum: BitWine Discussion
Thema: Atten: Advisors - a warm hello and introduction

Hello. :)

Nice to meet you Jennifer.

I’m really enjoying the layout of Bitwine as far as the features are concerned. I’m looking forward to its growth for the future!

Nov 14, 2008

resmyrranda
0 Beiträge

Forum: Advisor Support Forum
Thema: Chat Client Question

Hi:)

I saw a previous post about ‘following the API’ to put the chat indicators or the app itself into a page on your own site but its way to confusing for me.

I have a wordpress site and if someone can help me with what html or js code to put into a page so that the chat app opens right FROM my site that would be a huge plus, specially with all the wordpress users out there. Or a WP plugin hint hint…hehe thank you!:)

Vor ungefähr 6 Stunden admin 0 Beiträge	Forum: Advisor Support Forum Thema: There is something I need to know sorry, no. The concept is that the session starts via chat and from then on the advisor is holding the wheel. S/he can start charging, can invite to phone call, can invite to Skype call, etc. Also, the billing is done over the chat console. The client only reacts to messages initiated by the advisor. The advantage of this concept is that it makes it very easy for the client as they don’t need to see many options and menus. However, the down side is that it requires the advisor to be in front of a computer.

Vor ungefähr 20 Stunden clairvoyanti... 0 Beiträge	Forum: Advisor Support Forum Thema: There is something I need to know I was wondering if there was anyway we are able to set them to call our phone at all without the chat? If so can you help me I am new here! Treva

Nov 29, 2008 admin 0 Beiträge	Forum: Advisor Support Forum Thema: Chat Client Question here is the fixed code: <html> <head> <meta content="text/html; charset=windows-1252" http-equiv="Content-Type"> <title>New Page 1</title> <script src=”http://api.bitwine.com/javascripts/bitwine_api_buttons.js” type=”text/javascript”></script> <script type="text/javascript"> BITWINE.api.start({auid: 1234567}); </script> </head> <body> <script type="text/javascript"> BITWINE.api.render_no_flash_div(); </script> <script type="text/javascript>">”> BITWINE.api.buttons.render_start_chat({user_id: “my_login_name”}); </script> </body> </html>

Nov 29, 2008 admin 0 Beiträge	Forum: Advisor Support Forum Thema: There is something I need to know No. (do you feel there is a need for that?)

Nov 29, 2008 admin 0 Beiträge	Forum: BitWine Discussion Thema: session are not get paid for Sorry I repeat myself, but seems like people are still confused about this: When your console says “NOT CHARGING” then it’s not charging. You will not get paid. Do not provide service until you see it changes to “CHARGING”. No matter what you see on your PayPal account. Think about it this way. When you give a person a quote or invoice, it does not mean that person will actually take it and pay. What you see on your PayPal account is just your quote. If the client does not agree to pay it, the system will cancel the quote. As for this specific client, make sure you BLOCK her (click the “Block User” link on your chat console). If the client gets blocked by enough advisors then the system totally blocks that user (so she cannot contact anyone anymore).

Nov 28, 2008 magicaltouch... 0 Beiträge	Forum: BitWine Discussion Thema: session are not get paid for When i first started, my first client came in chat, asked me questions, I started to give connection, she hired, i saw the transaction being made. then she cancelled. I sent her an e-mail telling her how naughty that was. Very disrespectrul. For this reason, it’s why I dont have trust in the payment system and therefore, I don’t bother much with the site. And I think it was AShleigh

Nov 27, 2008 collegebound... 0 Beiträge	Forum: BitWine Discussion Thema: Help downloading BitWine Taskbar Whenever I attempt to download the taskbar, I receive a “Cannot create file log!” What to do?

Nov 26, 2008 msjennyisright 0 Beiträge	Forum: Advisor Support Forum Thema: There is something I need to know Is there a way that clients can start paying first instead of me pressing the Start Charging button?

Nov 25, 2008 earthshod 0 Beiträge	Forum: BitWine Discussion Thema: not getting any calls at all Yeah, Resmyrranda, I think the forum is more for community chat than tech support! I’ve had great experiences with emailing support so far though! It’s not the speediest process in the world, but they work hard without giving up until the problems are fixed!

Nov 25, 2008 earthshod 0 Beiträge	Forum: BitWine Discussion Thema: Screen shots of client payment process Thanks for posting this! I was wondering what was taking them so long! :-) I must say, though, you’ve made it a simple process from the client side. I haven’t had any clients become confused.

Nov 24, 2008 lightrae 0 Beiträge	Forum: Advisor Support Forum Thema: Chat Client Question Hello and thanks for the code. However, I did what you explained, but the button/chat does not show. Here is what I have: (I did replace my AUID with my ID # and MY SCREEN NAME with my actual screen name.) <html> <head> <meta content="text/html; charset=windows-1252" http-equiv="Content-Type"> <title>New Page 1</title> <script src="http://api.bitwine.com/javascripts/bitwine_api_buttons.js" type="text/javascript"></script> <script type="text/javascript"> BITWINE.api.start({auid: MY ID#}); </script> </head> <body> <script type="text/javascript"> BITWINE.api.render_no_flash_div(); </script> <script type="text/javascript>">”> BITWINE.api.buttons.render_start_chat({user_id: “MY SCREEN NAME”}); </script> </body> </html> Thanks again for your help.

Nov 24, 2008 admin 0 Beiträge	Forum: BitWine Discussion Thema: Instructions for embedding a BitWine chat directly in your web page Several advisors asked me recently for help using the new API to integrate a BitWine Chat function directly in their website so that the chat box will open right on top of their web page (the standard button available from the tool menu goes to the advisor’s profile page first). So here are the instructions to those of you who are proficient with HTML: 1. Insert the following code at the top of your page, inside the HEAD tag. <script src="http://api.bitwine.com/javascripts/bitwine_api_buttons.js" type="text/javascript"></script> OPTIONAL: (Replace the YOUR_AUID with your advisor ID. if you click Tools->Buttons you can see in the HTML code your AUID number) <script type="text/javascript"> BITWINE.api.start({auid: YOUR_AUID}); </script> 2. Insert the following HTML in your page. This is where a flash download/upgrade message will come out if the user does not have a compatible Flash player installed. Otherwise (in most cases) it will remain invisible. Choose the appropriate location in your page based on your design. Technical notes: The div should be able to grow up to 320×240 pixels. Don’t give display:none or visibility:hidden CSS attributes to any parent elements of the div. <script type="text/javascript"> BITWINE.api.render_no_flash_div(); </script> 3. Put the following code where you want your button to appear. Replace YOUR_BITWINE_USERNAME with your BitWine username (within quotes, or use your AUID number instead without the quotes) <script type="text/javascript>">”> BITWINE.api.buttons.render_start_chat({user_id: “YOUR_BITWINE_USERNAME”}); </script>

Nov 24, 2008 admin 0 Beiträge	Forum: Advisor Support Forum Thema: Chat Client Question Here are the general instructions to put a chat button on your website so that the chat will open directly within your site: 1. Insert the following code at the top of your page, inside the HEAD tag. <script type="text/javascript" src="http://api.bitwine.com/javascripts/bitwine_api_buttons.js"></script> OPTIONAL: (Replace the YOUR_AUID with your advisor ID. if you click Tools->Buttons you can see in the HTML code your AUID number) <script type="text/javascript"> BITWINE.api.start({auid: YOUR_AUID}); </script> 2. Insert the following HTML in your page. This is where a flash download/upgrade message will come out if the user does not have a compatible Flash player installed. Otherwise (in most cases) it will remain invisible. Choose the appropriate location in your page based on your design. Technical notes: The div should be able to grow up to 320×240 pixels. Don’t give display:none or visibility:hidden CSS attributes to any parent elements of the div. <script type="text/javascript"> BITWINE.api.render_no_flash_div(); </script> 3. Put the following code where you want your button to appear. Replace YOUR_BITWINE_USERNAME with your BitWine username (within quotes, or use your AUID number instead without the quotes) <script type="text/javascript>"> BITWINE.api.buttons.render_start_chat({user_id: “YOUR_BITWINE_USERNAME”}); </script>

Nov 22, 2008 resmyrranda 0 Beiträge	Forum: BitWine Discussion Thema: session are not get paid for Yep, just got nailed by this same person TWICE. She says ‘ok I can hire now’, and when I hit ‘start charging’, she cancels it. Lo and behold, 10 bucks in paypal cancelled. TWICE. my bad for letting it happen the second time but yeah she knows what she’s doing.

Nov 22, 2008 admin 0 Beiträge	Forum: BitWine Discussion Thema: Screen shots of client payment process Hi All – I have posted some screen shots of the payment process as it is seen from the client’s side (initiated when the advisor clicks “Start Charging”). See http://www.bitwine.com/pages/support/help/client-payment

Nov 21, 2008 resmyrranda 0 Beiträge	Forum: BitWine Discussion Thema: not getting any calls at all Awesome, looks good on your site, I’ll do the same then since I’m getting no help on the support forum from them:) hehe thanks!:)

Nov 18, 2008 earthshod 0 Beiträge	Forum: Featured Advisors Thema: BitWine on my page I just wanted to post examples of how BitWine helped me put interactive buttons and boxes on my web-site here (the chat button) http://www.earthshod.com/catalog.html and here (the chat interface) http://www.earthshod.com/webcam.html . I really think one of the greatest strengths BitWine has over other platforms is the ability to integrate seamlessly with your business web-site!

Nov 18, 2008 earthshod 0 Beiträge	Forum: BitWine Discussion Thema: not getting any calls at all Resmyrranda, I ended up having to email support@bitwine.com with my broken HTML files explaining what I wanted to do and they fixed ‘em right up for me and sent ‘em back so that now they work! View the glorious examples here http://www.earthshod.com/catalog.html and here http://www.earthshod.com/webcam.html

Nov 18, 2008 dramaqueen30 0 Beiträge	Forum: Advisor Support Forum Thema: Underagers??? A teenager signed on under his older brothers account and was asking me questions about girls. I didn’t charge him because I knew he wasn’t the owner of the account and I tried to persuade him to ask his Dad these (bordeline inappropriate) questions. This was my very first chat with a client so I was a little off guard, should I have not spoken to him at all because he was a minor? I couldn’t find anything in the help section about it… Do you think it might have been some creep just messing with me?

Nov 18, 2008 resmyrranda 0 Beiträge	Forum: BitWine Discussion Thema: not getting any calls at all Hi EarthShod, Great, did you get this working? I find the explanation confusing in the API document, mind sharing? thanks!

Nov 17, 2008 earthshod 0 Beiträge	Forum: BitWine Discussion Thema: Suggestion for multiple callers It’s rough to try to select “Busy” while talking to a client right away. Today I had two clients contact me at once, one after another. It would be great if, when I’m already on a call, a client was directed to leave a message to ask me for an appointment. It was hard to juggle both of them and I think I put them both off hiring as a result! EDIT: Nuts! It just happened again while I was charging per-minute so I had to reject the incoming call. Since the other client was “anonymous” I’ll never be able to contact him or her again to explain myself or to send an appointment request! It was my bad for not indicating myself as “Busy” when I accepted the previous call, but it sure would be nice if you folks could automate that!

Nov 15, 2008 earthshod 0 Beiträge	Forum: BitWine Discussion Thema: ok im new... PayPal has its own fee structure. BitWine itself is currently taking 25% of earnings, so make sure you factor that into your price! Be careful about pricing with phone calls because Jajah also has a separate fee structure.

Nov 14, 2008 lizzed77 0 Beiträge	Forum: BitWine Discussion Thema: ok im new... Im a new advisor specializing in life and relationship advice..but i trying to get my account set up but ya um i got a paypal accoutn and i want to click associate it with this website so i can get paid but i was wondering does this cost? are they going to charge me or sotmhin

Nov 14, 2008 spiritualadv... 0 Beiträge	Forum: BitWine Discussion Thema: Atten: Advisors - a warm hello and introduction Hello. :) Nice to meet you Jennifer. I’m really enjoying the layout of Bitwine as far as the features are concerned. I’m looking forward to its growth for the future!

Nov 14, 2008 resmyrranda 0 Beiträge	Forum: Advisor Support Forum Thema: Chat Client Question Hi:) I saw a previous post about ‘following the API’ to put the chat indicators or the app itself into a page on your own site but its way to confusing for me. I have a wordpress site and if someone can help me with what html or js code to put into a page so that the chat app opens right FROM my site that would be a huge plus, specially with all the wordpress users out there. Or a WP plugin hint hint…hehe thank you!:)